Terms and Conditions
Contact Information
Colourful Harmony / Minna E.
Business ID: 3335665-2
PO Box 8 01601 Vantaa
minna@colourfulharmony.com
Placing an Order
From this e-commerce you can purchase services that are mainly digital. You purchase them through a shopping basket and pay them using separately indicated payment options. When you do business with the e-commerce of Colourful Harmony and place an order, you agree to these terms and conditions. After placing an order, you will get an order confirmation that shows the service/product and its price.
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying
Delivery
Digital colour analysis (pdf file) and colour palettes are delivered via email within 5-16 business days after you have sent pictures in accordance with our instructions to the seller. You will get the instructions on how to take the pictures within 1-2 business days after purchasing the digital colour analysis. If the pictures are not in compliance with the instructions, the seller may have to ask you to send new pictures.
Colour swatch wallets are delivered via the Finnish national postal service (Posti) to addresses in Finland within five business days after receiving the digital colour analysis pdf file and digital colour palette to your email. The postal service fee is included in the price of the service when purchasing a digital colour analysis with a digital colour palette and a colour swatch wallet.
Digital gift certificates are valid for 8 months from the delivery date. Gift certificates are delivered via email within 1-2 business days after purchasing the gift certificate. Each gift certificate has a personal code, in exchange of which, you will get the instructions on how to take the pictures for your digital colour analysis. You will get the instructions within 1-2 business days via email, after sending your code to minna@colourfulharmony.com. The code can be used only once.
Currently we do not sell or deliver our products and services to Åland.
Return and Cancellation Policy
In compliance with the Finnish consumer protection legislation, you have the right to cancel the purchase of the service and get a refund within 14 days of purchase, if the execution of the service has not begun. Refunds are made with the payment method used in the order. If the execution of the service has begun and you would like to cancel your purchase, you are obliged to pay a reasonable compensation for the work that has been done. The compensation will be determined by the work performed in relation to the price of the purchased service.
You can send a declaration of cancellation to the seller by e-mail at minna@colourfulharmony.com.
Delivered services/products cannot be returned, as they are personalized.
Gift certificates cannot be exchanged for money. Each gift certificate has a personal code, and the owner of the gift certificate is responsible for keeping the code private. The seller is not responsible or liable to compensate if the code is used by someone other than the gift certificate owner.
Availability
We strive to have our services available for purchase at all times, but there may be technical delays or interruptions due to faults in digital systems. Colorful Harmony is not responsible for the customer´s technical challenges and does not offer technical support or guidance on the use of the customer’s devices.
Complaints
All complaints and possible disputes are handled primarily between the customer and the seller.
Customer´s Obligations
The customer has an obligation to get acquainted with these terms and conditions before placing an order. Placing an order is considered accepting these terms and conditions